Loop Support

Contact

Email [email protected]. Please include your iOS version and a short description of what happened. Do not attach private audio unless you intentionally want us to inspect it.

Common questions

Where is my audio stored?

Your imported and recorded audio stays in Loop’s local app storage on your device.

How do I add audio?

Use Import in Library, record inside Loop, open an audio file with Loop, or share supported audio from Files, Voice Memos, AirDrop, and other apps.

Can Loop play in the background?

Yes. Start a Loop and use the Lock Screen, Control Center, AirPods, or compatible Bluetooth controls.

What do More, Less, and Archive do?

More schedules an item sooner, Less schedules it farther away, and Archive removes it from automatic playback without deleting the file.

How do I restore Loop Pro?

Open Settings → Loop Pro → Restore Purchases while signed in with the Apple Account used for the purchase.

How do I delete my data?

Delete individual items from Library. Deleting an item removes its managed local audio file. Deleting the app removes Loop’s local library from the device.